At Verhuurtbeter.nl we prefer to provide information mostly through online channels. This is why we do not employ telephone operators and you will rarely get a member of staff on the phone. Although this may seem impersonal at first glance, practice has shown that it actually works faster and more efficiently. This way, we can help more people find a new home!

To best support our prospective tenants, we have created several (online) touch points where you can go with all your questions.

Chat

Do you have questions about our working methods or are you curious about a specific property and do not yet have an account on our platform? Then you can use the chat function on our website. Our colleagues from the Customer Contact Centre (KCC) are ready to answer your questions within office hours every working day. In addition, our chatbot Fin is available 24/7. Did you know that, on average, Fin answers 50% of queries satisfactorily and that Fin is getting better all the time?

Rent consultation hour

Every Monday and Thursday from 11:00 till 11:30 am, the KCC team is available online to explain our working methods and answer your questions. The rent consultation takes place via Google Meet. The link for the rental consultation hour can be found here.

Open houses

For every property we offer, we organise an open house. This gives prospective tenants the chance to view the property and meet our team in person. An open house is accompanied by one of our service managers, allowing for a face-to-face introduction and allowing you to ask questions at the same time. Here you find our Open House calendar.

Telephone

We can only be reached by phone in the final stage of the rental process, i.e. once a property has been allocated to you. At that time, we share with you the direct phone number of a specialist from Verhuurtbeter.nl and can be reached on working days from 10:00 - 11:00 and from 15:00 - 16:00 hrs.